Employers may feel that the claim is being handled by their insurance carrier so they needn't do much more. However, there is more to a claim than just paying bills and wage payments. Remember, this is your employee. More importantly, remember that they are a person with life events that don't stop simply because a work injury occurred.
Out of sight, out of mind.
One of the most important things an employer can do is to remain in contact with their injured employees while they are totally disabled and when they return to work modified duty. Put yourself in their shoes. An injured worker is going through a time of uncertainty. They aren't quite sure about what their treatment will entail, their financial situation has changed, and they may be wondering if they will ever be able to return to their pre-injury job. A weekly phone call to check in with your injured employees will go a long way. Once they return to modified duty, check in with them regularly to make sure all is going well.
It's a two-way street.
When communicating, it is never about what you meant to say, it's what the other person heard. Think about a recent argument you have had over a misunderstanding and you'll probably see that it was because someone interpreted what you said in a way that you did not intend. Just be sure that you put yourself in their shoes every now and again.
No injured worker left behind
Make yourself available, return calls, and let them know when you will follow up with them next. If needed, put it on your calendar, share the responsibility with their supervisor, or create a schedule to make sure that no employee falls through the cracks while out of work. Maintaining contact with injured workers keeps them connected to the workforce and provides a sense of certainty.
Honey vs. Vinegar
How you treat an injured employee will serve as an example to other employees who aren't injured. You can positively (or negatively) impact the morale of your employees without even realizing it. A claim is an opportunity to demonstrate your commitment to the wellbeing of your employees by treating them with respect and maintaining contact with them. In doing so, you will show that your employees truly are your greatest asset.
Happy holidays
'Tis the season for holiday parties and celebrations for your employees. Don't overlook this opportunity to extend the invitation to your employees who are out on leave, disability, or workers’ compensation. You may not realize it, but these celebrations mean a lot to most employees and being overlooked can speak volumes to an injured employee about their value to your company.
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